If your friends only contact you when they’re in crisis, here’s what you should do

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You don’t mind being there for your friends, but over time, a pattern can form that’s hard to ignore. Your phone lights up, and it’s another emergency, an emotional download, or a moment when you’re needed but not really known.

It’s painful to realize that some friendships seem to exist only when there’s trouble. I’ve been on the receiving end of that dynamic myself. It’s a situation that leaves you feeling generous yet depleted. Addressing this is about respecting yourself and protecting your energy. Here’s how to do it:

1. Identify the pattern to confirm your feelings.

Before you label the situation or confront anyone, slow down and confirm what’s actually happening. Emotional exhaustion can blur our perception, after all. To get a clearer picture, consider keeping a simple, private log for a couple of weeks. Note who initiates contact, the topic of conversation, and how you feel afterward — energized, neutral, or drained?

Look back at your recent interactions. Are most conversations triggered by the other person’s stress, panic, or crisis? Do they ask how you’re doing, or is it always a brief pause before launching into their own situation? When you share something meaningful, does the conversation pivot right back to them?

This isn’t about keeping score. It’s about grounding yourself in reality. Fully seeing the pattern allows you to respond thoughtfully instead of reacting out of guilt or resentment, or feeling like you need to listen because you want their approval and need to be liked.

2. Test the waters by asking for a favor.

Sometimes, we end up in one-sided dynamics because we’re naturally giving people. We don’t want to put others out, so we suppress our own needs whilst being overly attentive to others. As such, it might be that your friend is behaving this way because they don’t actually realize your needs are being neglected.

One way to see whether it’s genuinely a one-way road is to ask your friend for help. It doesn’t have to be a huge ask. Asking for a minor favor or some assistance can help you determine whether the friendship traffic actually flows both ways.

For example, I once asked someone who always called me for help to please get me a loaf of bread from the shop on their way over to my house, where I was going to help them with their taxes. They “forgot,” which I allowed the first time, but when it happened a second time, I had my answer: essentially, I was worth less than a loaf of bread to them.

3. Consider the source of your friend’s constant crises.

It’s always worth considering the context around people’s constant crises and the impact that mental health challenges can have on someone’s ability to show up for you or for themselves.

For example, one of my friends used to constantly call to vent about their workday. It was draining, and whenever I tried to steer the conversation elsewhere, they always found a way to make it about them. I was about to cut ties when I had to make a trip to their office for an unrelated matter.

What I saw was eye-opening. The office had no ventilation, staff kept eavesdropping on conversations, and the managers were constantly over everyone’s shoulders. I realized that my friend was suffering from work-related anxiety. I encouraged her to find a different job, and after a few weeks at the new company, she was finally asking questions about me.

It wasn’t that she didn’t care about me; she was just so bogged down by her circumstances that it was consuming her. Of course, that’s not to say you should stay in friendships that continue to drain you, particularly if the other person isn’t willing to find solutions to their problems or look at their own behavior. But it’s worth remembering that sometimes people are stuck with problems that don’t have immediate solutions, and that’s often when our friends need us the most.  

4. Try to steer conversations toward a shared interest.

It might be that your friend always seems to engage in a monologue about themselves or their interests. Sometimes this comes from a place of selfishness, but often it’s just a different way of connecting, one that’s common in neurodivergent folk and those who have experienced trauma. Though it doesn’t always come from a bad place, this self-talk can lead to failed friendships and social isolation for the individual, and frustration for the person they’re trying to connect with.

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In these instances, suggest meeting up and talking about something light or a mutual interest. Turn the conversation to something that interests both of you. When they speak about a neutral topic, see if you can gently direct the conversation to something minor that’s going on with you.

Remember that each person carries their own past. When I mentioned to a dear friend that she was only focused on her own story, she admitted that she always tried to speak first because she was never heard as a child. Now, we have a five-minute rule in our conversations. We take turns for five minutes to talk about our challenges, and the listener isn’t allowed to turn the conversation back to themselves while the other person is speaking.

5. Define and communicate your boundaries.

Boundaries matter a lot if you’re the sort of person to whom kindness comes easily. Without them, your generosity turns into obligation. So get specific about what you’ll accept from someone. Decide what support feels sustainable and what crosses into emotional labor you can’t carry anymore. Maybe you’re open to listening but not problem-solving. Perhaps you’re unavailable for late-night crisis calls.

Once you’re clear on your limits, communicate them calmly. You don’t need to overexplain or justify. Setting boundaries isn’t rejection. It’s about clarity and having self-respect for your time and energy. A boundary is not always an indefinite negative. You may say no to something that exhausts you right now, but when you have the mental space, you’ll accept the burden of supporting a friend in need. It comes down to you being able to choose when it suits you to be supportive.

6. Direct your friend to professional resources.

You may desperately want to be a good friend, but when your friend only talks about their drama, you’ve become their unpaid psychologist or counselor, not their friend. And being a sounding board in this way can leave you feeling drained and resentful. If they might benefit from an objective third party to guide them toward helpful action, suggest they seek professional help.

Remember that you are not abandoning them. You are being a good friend who has spotted that a loved one needs deeper guidance than you can offer. Try saying, “I care about you, and because these issues seem to be affecting you so much, I wonder if talking to a professional might offer you better tools than I can.”

You can be supportive and offer to drive them to therapy or have a cup of coffee with them after a session, but the key is that they don’t only use you as a sounding board.

7. Have the conversation, and manage your expectations for the friendship.

Honesty matters. Naming the pattern doesn’t have to be confrontational, but it sets you up to own what the connection is or isn’t. You are allowed to step back and be less available to someone if they only want help and support, but offer you none in return.

You might say, “I’ve noticed you usually reach out when things are overwhelming, and I care about you. At the same time, I feel hurt when our connection only shows up in crisis.” Use “I” statements and stay grounded in your experience.

This conversation may feel uncomfortable, but it offers the other person a chance to reflect. Some people genuinely don’t realize the impact of their behavior. Others may resist accountability. Either response gives you clarity about what’s possible moving forward. If you lose that person, they were not a friend to begin with.

Also, remember that not all acquaintances are friends. Focus your energy in appropriate ratios. A 10% friend gets 10% of your energy. This step isn’t about bitterness. It’s about realism. When you stop expecting depth where it doesn’t exist, you reclaim energy for relationships that nourish you.

8. Focus on friends who are there for you.

Walking away from a friendship is a last resort, but sometimes it’s necessary. If a relationship consistently drains you, ignores your boundaries, and leaves you feeling used, ending it is an act of self-care.

Letting go doesn’t mean you failed. It means you listened to yourself. I’ve ended friendships that I realized revolved solely around crisis, and while it hurt, the space that opened allowed healthier people into my life. This is the other, more rewarding, side of setting boundaries — you free up your valuable time and emotional energy for people who reciprocate it.

Think about the friends who check in for no reason, who follow up on a story you told them last week, and whose calls you’re genuinely happy to answer. These relationships are your true support system.

Make a conscious effort to invest in them. Send a text to the friend who always makes you laugh or schedule a coffee with the one who gives great advice. By redirecting your energy toward mutual connections, you’re not just avoiding negative patterns — you’re actively cultivating the supportive, life-giving friendships you deserve.

Final thoughts…

Being kind doesn’t mean you’re always on call for crisis intervention. You can care deeply without becoming someone else’s emotional lifeline. Evaluating your friendships, setting boundaries, and adjusting expectations aren’t signs of selfishness — they’re signs of self-respect. If your friends only contact you in crisis, you’re not wrong to question that dynamic. You deserve relationships that include support, curiosity, and care in both directions.

About The Author

Beth is a mental health journalist whose work has appeared in The Mighty, Psychiatric Times, and Tiny Buddha. She focuses on helping readers navigate ADHD and chronic illness through mindful, nutrition-informed approaches. An Associate Member of the Association of Health Care Journalists, Beth is currently pursuing her Autoimmune Holistic Nutrition Certification. She also brings lived experience, as someone managing ADHD and Hashimoto’s disease.